A chatbot is an AI program and an intelligent assistant that delivers personalized experiences to the user. These are mainly used in messaging applications to automate customer conversations. Chatbots are highly engaging in creating more conversational experiences through text and voice modes.
As a powerful patient engagement platform, a Chatbot can help healthcare Institutions with the automation of scheduling doctor appointments, monitoring patients' health status, and notifying support staff in emergencies.
Implementing chatbots in hospitals is rapidly increasing, surpassing human intervention in customer support and assisting patients.
According to an NHS UK study, people are looking for innovative health solutions in scheduling doctors' appointments, medical advising, managing prescriptions, health monitoring, and health support via messaging.