COVID-19 Response

Chatbots for HealthCare

A chatbot is an AI program and an intelligent assistant that delivers personalized experiences to the user. These are mainly used in messaging applications to automate customer conversations. Chatbots are highly engaging in creating more conversational experiences through text and voice modes.

As a powerful patient engagement platform, a Chatbot can help healthcare Institutions with the automation of scheduling doctor appointments, monitoring the health status of patients, and notifying support staff in emergencies.

Implementing chatbots in hospitals are rapidly increasing, even surpassing human intervention in customer support and in assisting patients. Moreover, bots could significantly reduce the lives of patients living in remote areas with limited access to hospitals.

According to a study conducted by NHS UK, people are looking for innovative health solutions in areas like scheduling doctors' appointments, medical advising, managing prescriptions, health monitoring, and health support via messaging.

Health app solutions Desired by UK consumers

Either an app run by the NHS or approved via so-called NHS Kitemark

47%

Booking Appointments

42%

Managing Prescription

38%

Diet and execrcise, tracking and advice

36%

Heart rate and blood pressure monitoring

32%

Reviewing symptoms and advice

29%

Reporting symptoms and illness

25%

Mental health support

23%

Messaging with medical services

REAL-TIME EXAMPLES

Boston Children's Hospital using a chatbot that helps diagnose children's health symptoms.

UK’s National Health Service (NHS) is a real-time example that used the chatbot to dispense medical advice for a trial period in 2017. NHS uses bots for scheduling a video call appointment with doctors and provides information on the prescription.

Mayo Clinic, USA, uses bots to diagnose and monitor patient health conditions like Heartbeat, blood pressure, and others.

Florida Medical Marijuana Clinic using FB bots for patient counseling regarding medical marijuana usage.

JMIR Mental Health using bots in mental health services to help individuals with depression and anxiety.

USE CASES OF BOTS IN THE HEALTHCARE INDUSTRY

Patient Engagement & Lead generation

Integrate bots across multiple potential digital channels with CRM to reach more customers and generate more leads. It has excellent potential in booking 2-3x appointments.

Clinics and Healthcare institutions can use FB bots for engaging patients with content like doctor’s availability, upcoming health checkups, and information about drugs.

Scheduling Appointments

With Chatbots, it's easy to schedule appointments with the relevant doctor(s) and can set up a checkup reminder. Also, it helps in tracking all visits of the patient to follow-up in the future.

Also, AI bots help identify the severity of patient health based on symptoms monitored and alert healthcare providers.

Patient Reminders & Prescription drug information

We can use bots for sending refill reminders and dues of routine health checkups to patients.

Healthcare institutions can benefit patients with information related to prescription drugs like dosage, prices, side effects, and save their spending hours.

Provide Assistance & Information

Chatbots are more helpful in providing 24/7 customer support like medical advising, information about the hospital, medical equipment, about doctors, open hours of the hospital, information about prescribed drugs, the status of insurance claims, appointments, and more.

Bots can improve institutions' work efficiently, reducing the number of repetitive calls to be answered by experts shifting that precious time to focus on other significant tasks.

Conclusion

There is no doubt that the healthcare sector can benefit from the usage of chatbots as it already revolutionized different industry verticals. Saves the precious time of nurses & health experts and improves the work efficiency of the healthcare institution.

All above, it enhances overall user experience and leads to better conversion rates, which turn to a good lead for the healthcare business.

HOW CAN WE HELP?

KTech Products can help with Chatbot implementation. We build completely bespoke Chatbots for every client, dedicated to achieving their business goals. We use the expertise in our AI Centre of Excellence, which gives us access to the latest technologies, trends, and experiences from around the world.

We help companies to automate Customer Service through Artificial Intelligence.

CONTACT US