A chatbot is an AI program and an intelligent assistant that delivers personalized experiences to the user. These are mainly used in messaging applications to automate customer conversations. Chatbots are highly engaging in creating more conversational experiences through text and voice modes.
As a powerful patient engagement platform, a Chatbot can help healthcare Institutions with the automation of scheduling doctor appointments, monitoring the health status of patients, and notifying support staff in emergencies.
Implementing chatbots in hospitals are rapidly increasing, even surpassing human intervention in customer support and in assisting patients. Moreover, bots could significantly reduce the lives of patients living in remote areas with limited access to hospitals.
According to a study conducted by NHS UK, people are looking for innovative health solutions in areas like scheduling doctors' appointments, medical advising, managing prescriptions, health monitoring, and health support via messaging.