Engage users in meaningful conversations by leveraging the power of Chatbots
Chatbots are computer programs or AI software used in messaging applications to stimulate highly engaging natural conversations with people through text or Voice. A few years back websites and Mobile apps are at peak, but now chatbots got a lot of traction in the market for increasing customer engagement and conducting business in new ways.
Bots, intelligent assistants avoid human intervention from doing mundane or repetitive tasks in the frontline - customer support space.
Multiple Channel Integrations
Build and activate your chatbot on multiple channels
Chatbots are quick, customizable and easy to implement. Businesses can build Omni-network integrating bots with multiple channels, i.e. creating unified chat experience across Website, Facebook Messenger, Mobile Applications and other platforms. With chatbots, businesses can deliver a more personalized content & unique experience for users using third-party services and API integrations. Extend chatbots integration with CRM and ERP Platforms like Zoho, Salesforce, Zendesk, etc.
Benefits of Chatbots in Business
Automate frontline repetitive tasks with chatbots
Leveraging the power of Chatbots benefits businesses in building long-lasting customer relationships, and one conversation at a time. Creating AI-powered bots are more advantageous than conversational bots.
Technology for simplifying business frontline services
Chatbots already revolutionized certain industry verticals by extending its capabilities. Chatbots can be implemented in the frontline areas like scheduling appointments, bookings, customer support, answering FAQ’s & queries, counseling and advising, transaction statements, navigation, search & news, etc.
In the banking and finance Industry, Chatbots can be used for handling customer complaints and grievances, providing bank account-related information. Bots can be used in helpful in other areas like providing personal and service assistance, stockbroking, etc. Also, chatbots can be used for locating and navigating to the nearest branches and ATMs.
Chatbots can be used to handle payments, personalized product search, order tracking, customer complaints, refunds issues, product/service reviews & feedback, etc.
Advanced AI bots make insurance sector to deliver faster, efficient, and automated claim management like sell, process and claim operations. Bots are also used to deliver information like quotes, statements, the status of insurance policy, etc.
In Healthcare, supply-and-demand is a huge problem which can be fixed with bots. Bots are being used for healthcare-related applications like scheduling doctor’s appointments, health assistance, hospital navigator, insurance claims, invoice statements, healthcare services, drug prescriptions, etc.
Travelers’ require a lot of information on the go like hotels & motels, cafes & restaurants, about tour agents -operators, best cuisines & culture and other information. Chatbots are the perfect medium to be leveraged to manage travel plans, for travel reminders, recommend local attractions, recommend cuisines & drinks, etc.
Bots can be used to reach out to new users, engage existing users with content and serve customers. Apart from these, bots can be used to deliver personalized messages say latest music, new shows, podcasts, viral videos, discounted offers on premium services and finally customer support.
Logistics have complex networks of supply chain operations. Chatbots can be used to help a user with Real-time tracking of the goods, Invoice & Billing statements, delivery reports and customer support.
In the HR Industry, Chatbots can be used to deliver personalized messages like seasonal or temporary, part-time and full-time recruitment opportunities, for employer branding, job inquiries, assistance, and HR support.
Students often face challenges in finding colleges & universities information. Chatbots offer better solutions in providing information about university, courses offered, course fee, about faculty, college locations, facilities offered, and so on. Apart from this, for students associated with universities can get benefited in ways like getting scorecards, professor assessments, study materials, news & updates.